The information contained on www.ulladullafurnitureone.com.au is made available for consumers to browse, seek information and enquire about products available from Ulladulla Furniture One, Batemans Bay Furniture One and Narooma Furniture One stores.
This website is managed & operated independently by Ulladulla Furniture One and has no association to the website www.furnitureone.com.au, which is managed by Furniture One Co-op Ltd on behalf of the Furniture stores who are members of the Co-Operative.
Availability of products and their specifications
The size of our 3 stores vary and as a result it is not possible to display all products on this website. However all products displayed on this website are available to all stores and every effort will be made to source these products on your behalf to try at your choice of store. We will make every effort possible to display in-store most of these products, however due to availability from suppliers, some products may be out of stock. Our staff will be happy to take your details and contact you as soon as the product arrives.
At the time of publication the information displayed has been given to us in good faith from our suppliers. From time to time this information may change without notice. We therefore reserve the right to correct any product information at the point of customer enquiry or sale.
Colours of product on the website can vary from what is displayed on your monitor. Our suppliers also determine the availability of the colour range of product and may change availability without notice. Every effort will be made to source an alternative colour to suit your request.
The prices displayed represent the maximum amount you would pay if you were to purchase from Ulladulla Furniture One, Batemans Bay Furniture One and Narooma Furniture One, as per the following conditions
- The price stated includes the cost of the product, GST and the associated delivery cost to get the product to our distribution centre.
- Delivery to the end consumer is not included in the price and there will be an associated delivery cost to get the products from our distribution centre (or showrooms) to the consumer’s residential address.
- The maximum price stated is for the product in the standard range of material that the product is stocked in. Any variation to the size of the product, type of material, fabric, leather or colour may alter the price of the product.
If I find something I like, can I Lay-by?
You sure can. We have a 3 month Lay-by term for all our products, except for some products that have been reduced to clear. All we require are regular payments to be made. Our full terms of our Lay-by are as follows:
When the purchaser cancels a Lay-by sale, the purchaser is entitled to a full refund less any cancellation charges. This charge is to cover reasonable selling costs incurred for the carrying of the Lay-by. These include staff time for writing the Lay-by, handling of payments, storage and restocking of the Lay-by.
The Charges are as follows:
NORMAL STOCK ITEM (Product in stock at time of Lay-by)
Cancellation charge of 10% to a maximum value of $100.00
MADE TO ORDER ITEM (Product ordered in for customer at time of Lay-by)
Cancellation charge of 20% to a maximum value of $500.00
Should the purchaser fail to honour the Lay-by sale (i.e. by non-payment or expiry of the Lay-by) the store will contact the purchaser and advise that the Lay-by will be cancelled after 7 days unless a further or full payment has been received. Should the purchaser not pay outstanding monies within the 7 days, the Lay-by will be cancelled, the goods will be returned into stock and any monies due will be refunded to the customer less the cancellation charges.
It is the responsibility of the purchaser to advise this store of any change of address and/or contact details.
A minimum of one instalment payment is required on all Lay-by sales per month.
Can I change my order?
If you find that for any reason you need to change an item in your order, please contact the store in which you purchased the product. Once an order has already been processed and dispatched from our warehouse, unfortunately, we may not be able to cancel or vary it. You will need to contact the appropriate store to discuss alternative arrangements. If you are not satisfied with the outcome, please contact our customer service manager on firstname.lastname@example.org and provide your name, contact detail and any reference numbers to you sale.
What is our Returns and Exchange policy?
The motto at all our stores is that we want your house to be our showroom, and we want you to be happy with your purchase. In the unfortunate event, for any reason, you are not happy with your purchase, please feel free to contact the store in which you made the purchase to discuss resolving the problem. If you are unhappy with the outcome, please contact our customer service manager on email@example.com providing your name, contact details and reference numbers relating to your purchase.
Do you deliver?
Yes we do deliver. Our delivery contractors have the ability to deliver from Wollongong to the Victorian border on a weekly basis. Your store of choice will be able to advise the delivery days for that area, and every effort will be made possible to deliver within the time frame required.
Our delivery contractors are committed to providing the highest possible service. Product delivery, whilst being part of that service, will be dependent upon any physical restrictions at the point of delivery. Our commitment is to ensure delivery of the product to the street boundary of the designated delivery address. As a general courtesy and service to you, our representatives will facilitate the delivery of the product within your home/unit, provided in our absolute discretion, such delivery is possible without damage occurring to the product, or your property. Where, in the absolute discretion of the deliverer, such assurance cannot on reasonable grounds to be given, we reserve the right to decline to deliver inside your home/unit unless you provide an express instruction to that effect and sign a release for any damage, whether to the article delivered, or to the property at the point of delivery.
Customers please note that areas for goods to be delivered to must have clear access. Additional moving or removal of other furniture may incur extra charges.
No claims will be recognised recognised after 24 hours.
Can I pick up my goods?
Yes you can. We have warehouses located in Sydney, Melbourne, Ulladulla and Batemans Bay that we draw stock from. All of our stores carry stock of our most popular items, however you should contact your store of choice to determine if stock is available at the time you require it. We make every effort to transfer stock from our warehouses as quickly as possible to meet any requests.
Will you assemble my furniture?
The majority of time, yes we can assemble the furniture included in your purchase. However due to the vast distances that we service, we may not be able to facilitate this request. Please contact the store of your choice to determine how the product is supplied and if assembly may be required. Any assembly fee will be advised by the store at the point of enquiry.
Do you remove any old furniture or mattresses?
The majority of time, yes we can remove any old furniture with purchase of a new item. However due to the vast distances that we service, we may not be able to facilitate this request. Please contact the store of your choice to determine if removal of furniture and bedding can be arranged with your purchase. Any removal, unfortunately, does come with an additional disposal cost, which will be advised by the store at the point of enquiry.
Alternatively, your local council or charity organisation may also be able to assist with disposing of your old furniture and bedding.
Every product comes with a minimum manufactures warranty to protect you from product defects. Product warranties differ between manufacturers and between different model items and provide between 3 to 10 years warranty.
What happens if my goods are damaged on delivery?
We take great pride in the quality of our products that are carried in our stores. Due to the nature of product and the distances that many items are shipped, damages may be incurred from time to time. Every item is carefully inspected before leaving our warehouse. We encourage you to do the same upon receipt of your purchase.
In the unfortunate event of any damages occurring during delivery, please contact the store in which you purchased your product. They will endeavor to fix the damage or alternatively replace the damaged product as soon as possible.
All damages to the items MUST be notified in by phone or in writing with accompanying photos of the damages, within 24 hours of delivery, to the store in which you purchased the product. A store representative will manage the repair or replacement of this item as soon as is logistically possible.
If you are not satisfied with the level of service you receive from any of our stores, please contact our customer service manager on firstname.lastname@example.org. Please provide your name, contact phone number, any reference number you have and the issue of you complaint.
Your complaint will be acknowledged and will be dealt with fairly, confidentially and effectively. You will be kept fully informed of all progress made.